At Twin Magic Mystery Bags, every mystery bag is carefully hand-packed with love and thoughtfully prepared before shipping. Because each order contains surprise items, we encourage customers to review this policy before placing an order.

Mystery Bag Purchases

All of our mystery bags are designed to be a surprise. By placing an order, you understand and accept that the exact contents of each bag are unknown until opened.

Due to the nature of our products, we do not accept returns or exchanges based on personal preferences, duplicate items, or dissatisfaction with the surprise selections.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A brief description of the issue
• Clear photos of the damaged or incorrect item

Once reviewed, we will work with you to provide a suitable resolution, which may include a replacement, store credit, or refund when appropriate.

Non-Returnable Items

The following items are not eligible for returns or refunds:

• Opened mystery bags
• Items received as part of a mystery assortment
• Gift cards (if available)
• Clearance or final sale items
• Orders returned without prior approval

Order Cancellations

Orders may be canceled only if they have not yet been processed or shipped.

Once an order has been prepared or shipped, it can no longer be canceled.

Refunds

If a refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.

Shipping charges are non-refundable unless the return is due to our error.

Exchanges

We do not offer exchanges for mystery bags because every bundle is uniquely prepared.

If you receive a damaged or incorrect item, we will gladly assist in finding the best solution.

Lost or Delayed Shipments

Once your order has been shipped, delivery times are the responsibility of the shipping carrier.

If your package is significantly delayed or appears to be lost, please contact us and we will gladly help you work with the shipping carrier to locate your order.

Contact Us

If you have any questions about our Return & Refund Policy or need assistance with your order, please contact us.

Twin Magic Mystery Bags

Email: Twinmagicmysterybags@yahoo.com

We are committed to providing a positive shopping experience and will do our best to resolve any concerns promptly and fairly.